They ordered a seven passenger vehicle.” Clearly the head manager was only willing to consider a single point that was convenient for him and was unwilling to consider additional factors. The head manager sharply responded “No…it’s a seven passenger vehicle. I was close enough to hear and see the interaction of the worker asking if a credit was possible. The kind worker went and asked who I presume was the head manager if a credit was possible. It was clear that there wasn’t an alternative vehicle that could be acquired, so I asked if any sort of credit could be given for having to go with a smaller vehicle. However, there were five of us with five carry-on suitcases and five full backpacks. Without luggage, this wouldn’t have been as much of an issue. Upon arrival, I was told this was the largest vehicle they had. Simply put, we rented a van but received a Dodge Journey SUV. In retrospect, I wish I would have not gone with this company. Pros: The two staff members who assisted in the check-in process were kind and helpful.Ĭons: I saw other poor reviews but chose to ignore them. This attempted rental with hertz was nothing more than a disaster and they are nothing more than a sham company with poor customer service. And secondly they tried to rip us off when We went to rebook the same exact car on the same exact days for the same exact time period and they attempted to charge us 40% more. Then they tried to rip us off not once but twice when they tried to asses a cancelation fee for a cancelation that we were later told didn’t need to happen. We wanted the vehicle for the same number of days on the same dates and somehow they couldn’t accommodate us. We wanted to rent through hertz we never wanted to cancel our reservation just have a different person put on the reservation. She gave us a bogus number to follow up with her supervisor. She refused to escalate our situation to her manager despite us asking her not once but three different times. She was inconsistent in what she was telling us. At this point in time we decided to book our car rental through another provider The hertz customer representative was very unprofessional. Hertz then told us after all of these cancelations and rebooking that they could have just transferred it. But because they told us they couldn’t transfer the reservation or add a second driver to the first reservation we ended up cancelling the second reservation and when we attempted to rebook the exact same reservation they attempted to to charge us 40% more. Eventually they did wave the cancellation fee. They also attempted to assess a cancelation fee even though we were still planning on renting the same vehicle for the same duration. They told me that I could not transfer the reservation or add a second driver to pick up the vehicle and I would have to cancel the reservation and have the second driver rebook it. So I called hertz to attempt to add a second driver or transfer the reservation. After booking the flights and car I had a change of plans and I (the primary driver) was going to be a day later than the rest of my group due to other obligations. Oct 2022 I booked a small SUV at Las Vegas Airport through hertz because we were going to be traveling national parks in southern Utah.
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